Plans

Plans are in a private beta. Only the organizations in it can see or choose one. Everyone else keeps paying for what runs from prepaid credit, as before. Nothing changes for an account until it chooses a plan.

A plan is a monthly fee that comes back as usage:

• The fee buys usage. Each month, the fee is given back as plan usage, at the same measured prices as any credit. You still pay only for what runs. The plan does not add a charge of its own.
• Used first, then expires. Plan usage is spent before any credit: first plan usage, then free and given credit, then credit you bought. Any plan usage left at the end of the month expires. Your credit stays.
• Twice in the first month. A plan's first month, and the first month after you move up to it, holds twice its usage.
• Yearly. A plan with a yearly price costs ten months' fee for twelve.
• A trial. A plan with a trial can be tried for its days, once per person, from the console. Starting it saves a card on Stripe's checkout page and charges nothing. When the trial ends, the card is charged the plan's first period, which holds twice its usage, unless you cancel before. Cancelling during the trial ends it with its days, and nothing is charged. Choosing a plan during the trial ends the trial and charges that plan immediately.
• Higher limits, more features, more support. A plan raises limits, such as how many sandboxes run at the same time. It turns on features such as single sign-on, roles and the audit log. It sets your support: docs, the support agent, a shared Slack channel, or a dedicated one. It never lowers a limit you have.
• Limits are ceilings, not room held for you. A plan lets you run up to its limits. At a busy moment, a sandbox can still wait for room, as on any account.
• First in line when room is short. When a region is short of room, what waits for it is admitted by its account's lane. The order is Enterprise first, then Scale, Pro Max, Pro and Free. Runtime's own work, such as the checks of our own repository, comes after every customer's. A contract is Enterprise. An account with no plan is in the Pro lane, or the Free lane while it is on a trial. See waiting in line for room.
• Add-ons. Some plans offer add-ons, such as 50 more concurrent sandboxes. They are charged monthly beside the plan.
• Changing. Moving up takes effect immediately. The difference for the rest of the month is charged, prorated. Moving down, or cancelling, takes effect at the end of the period you paid for. You keep the plan until then. You can take a cancel back before then.
• The card. A paid plan, or a trial, keeps a card on file. While the plan or the trial is active, you can replace the card but not remove it. Bought credit pays the fee only when there is no card. Given credit never pays a fee.
• Moving up by itself. An owner can let the account move to the plan that lifts a limit when the limit refuses something. This is off unless an owner turns it on.

When a limit refuses something, the refusal names the plan that lifts it and the command that moves to it, in details.plan. A feature the plan does not include, such as single sign-on, roles other than owner, the audit log or a new conversation with the support agent, is refused with plan_required. It names the plan that includes it the same way.

Only an owner, admin or billing member, or a key one of them made, can choose, change or cancel a plan or its add-ons. Only an owner turns moving up by itself on or off. Any key of the organization can read them. A person, signed in, starts a first plan and a trial, on Stripe's checkout page.